Privacy Statement

Frequently Asked Questions

Order Information

To make an order with us simply find the product(s) you are looking for on our website and add them to your shopping cart. The total value of your order will then be displayed to you on the shopping cart page.

All prices listed on our website include VAT at the current rate, so the displayed price is the full price you will pay.

You can make an order directly on the website or over the telephone. We accept all major credit and debit cards via our secure payment gateway providing a 2.5% surcharge on credit cards. At no point do we store these details. Cheques are also accepted.

On receipt of your website order we will send you a confirmation email. If you do not receive a confirmation email from us within 48hrs please contact us either via email at . When you place a telephone order, we will send you a confirmation email if requested.

All orders are treated according to the availability of the goods and stock will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date.

Delivery Schedules

We aim to deliver all STOCK orders within 10-15 working days of Abbey Artstone receiving your order. We deliver all orders as soon as possible, so your order may arrive considerably sooner than this. If for any reason there is a problem delivering any part of our order within 10-15 working days we will contact you as soon as possible with the best information we have on expected delivery dates

Units which are manufactured to order may take longer and delivery times will be advised.

Smaller items will generally be sent as parcels and will be delivered by a parcel courier usually within 10 days of ordering.

Wherever possible, orders are delivered by our in-house courier, in which case you will be notified beforehand of the date and approximate time of the delivery. However, some items may be delivered to you by a third-party courier, in which case we will notify you beforehand of the expected delivery date but will be unable to specify the arrival time.

We will select the most appropriate carrier for your goods to ensure that your order is transported in the best possible way. This means that items in your order may arrive at different times.

If you require delivery by or on a specific date, please contact us either via email at  to see if it is possible for us to accommodate your requirements.

All delivery dates and times quoted are approximate. Whilst every effort will be made to accommodate your requirements no guarantee of time can be given. In some cases, the delivery times we quote are subject to us or our suppliers having the item(s) in stock. On popular lines we occasionally run out. When this happens, we will let you know as soon as possible to avoid any inconvenience. We do not accept any liability or claims where goods have not been delivered within a certain time-frame.

Delivery Charges

Our delivery charges are calculated per item up to a maximum of £250. You can see the delivery charges displayed on the right hand side of the shopping cart page.

The standard delivery charges apply to deliveries within the mainland UK excluding the Highlands and Islands of Scotland, Cornwall and Devon. If you wish to place an order for delivery to the Highlands and Islands of Scotland, Cornwall, Devon or overseas (including Northern Ireland and the Channel Islands) please contact us either via email at to confirm the delivery charge for the order – this may well be higher than the standard charges due to the cost of delivering to these locations.

In the case where the customer insists on part delivery for whatever reason any additional costs incurred by us will be charged to the customer.

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified.

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery.

Delivery Terms

When you place an order you must inform us of any access restrictions or circumstances which may prevent successful delivery being completed.

Where goods are delivered by a third-party courier, the delivery will take place under the terms and conditions of that courier, which will usually mean a doorstep delivery service only.

Deliveries requiring special requirements can sometimes be made but will be at an additional cost to the customer.

It is the responsibility of the customer to ensure that an authorised adult is at the delivery address to take delivery of the goods and sign for their receipt. Where such a person is unavailable, we reserve the right to delay delivery of the goods until such a person is in attendance. Where delivery is made by a third-party courier, another delivery attempt will usually be made on the next working day. Where delivery is by our in-house courier, another delivery attempt will be made on the earliest date possible given the courier’s working schedule.

Delivery Insurance

Your goods are fully insured until they reach the delivery address, whereby the insurance liability falls upon yourself the customer.

Acceptance of Goods

All goods are quality checked by Abbey Art Stone before dispatch and wherever possible you will be given the opportunity to check the condition of the goods on receipt. An authorised adult must be available at the address to check your goods, sign and acknowledge receipt in a safe and satisfactory condition.

It is the responsibility of the customer to make a note on the delivery paperwork of any damage or defect of the goods, neither the carrier nor Abbey Art Stone will be held responsible for any damage not noted on the delivery paperwork.

Where the customer has marked on the delivery paperwork “unchecked” but every opportunity has been given to check the goods please be aware that Abbey Art Stone cannot be held responsible for any damages found after the receipt of the order.


Cancellation will not be accepted if goods have been reserved, stored or dispatched by us or by our suppliers.

To cancel an order, please contact us in writing by letter or email within seven days of placing your order. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

We are unable to accept cancellations for orders which cannot be delivered due to access restrictions, or items that do not fit the room or that are made to order.

Return of Goods

In the unlikely event that you should want to return any goods to us we are pleased to offer all customers the right to return orders to us within 7 days. Please note the 7 day period starts from the day you receive the goods.

Please do not return any goods to Abbey Artstone until and unless requested to do so, otherwise you may incur additional costs unnecessarily.

To organise the return of goods, please contact us in writing by letter or email at within seven days of receipt of the goods. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer. If you are returning the goods because of damage in transit, please supply evidence of the damage by forwarding photographs of the damage to us with your request to return the goods. We also ask that you retain the original packaging in the condition in which it was delivered to assist your damage claim.

We will then organise collection of the goods and replacements where required. When the goods have been returned and checked by us and have been found to be in original condition a refund will be made through the original payment method where appropriate within 28 days. Where a refund is required Wax Daddy will refund the full value of the goods returned. However, the customer is always responsible for any carriage costs involved. When returning goods please make sure they are packed securely and safely, using the original packaging wherever possible and labelled correctly so they are not lost or damaged in transit. The goods remain the customer’s responsibility until we receive them.

Abbey Artstone provide their services to you subject to the following conditions. If you visit or shop within this website you also accept these conditions. Please read them carefully.

Electronic Communications

When you visit Abbey Art Stone website or send e-mails to us, you are communicating with us electronically, this shows to us your consent to receive communications from us. We may communicate with you by e-mail, telephone or post. You agree that any communications between us by email satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images and data compilations are the property of Abbey Art Stone or its content suppliers and are protected by copyright law. The compilation of all content on this site is the exclusive property of Abbey Art Stone.


Abbey Artstone trademark may not be used in connection with any products or services that  are likely to cause confusion among customers, or discredit us.
All other trademarks that appear on this site are the property of their respective owners.

Site Access

Abbey Artstone grants you limited access to make personal use of this site but you are not permitted to download (other than page caching) or modify this site or any portion of it, except with express written consent. Any misuse of this site will be enforced under all applicable law. Your access is limited to personnel use only and any use for business purposes is strictly forbidden.

You may not use the Abbey Artstone trademark or logo for any other use without express written consent. You are granted a limited right to create a hyperlink to the Abbey Art Stone website or one of its pages so long as the link does not portray Abbey Artstone or any of their products or services in a false, misleading or otherwise offensive manner.

Account Details

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account and password. If you are under 18, you may use our website only with involvement of a parent or guardian.

Abbey Art  Stone reserves the right to refuse service, terminate accounts, remove or edit content. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

Reviews, Comments, Emails & Posting Content

Visitors may post reviews, comments, suggestions, ideas, questions or other information, so long as the content is not illegal, defamatory or contains software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

If you do post content or submit material you grant Abbey Art  Stone  the right to display such content on the site. You also represent that you warrant and own all content posted. Abbey Art Stone reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Product Descriptions

Abbey Art Stone attempt to be as accurate as possible. However product sizes can vary and sometimes descriptions may be in inaccurate.

Notices and Conditions

If you choose to visit Abbey Art Stone, your visit and any dispute over privacy is subject to this Privacy Policy and our Conditions of Use. Our business changes constantly, our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic changes of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Contact Details

You can contact us in writing at the following

Abbey Artstone Limited, Worth Valley Works, Pitt Street, Keighley, West Yorkshire, BD21 4PF. 01535 610964